Ring Video Doorbell has a variety of capabilities and innovative features that assist us in keeping our house and family safe.
However, because so many features are activated simultaneously, some issues arise, and the Ring Doorbell becomes trapped in black-and-white mode.
If your doorbell is stuck in black-and-white, it could be due to a light issue with infrared lights, or it could have been placed in the shade, preventing it from receiving enough daylight to exit black-and-white mode.
Night vision is something we usually desire in our doorbell or security camera, but when it becomes active even during the day, it is cause for alarm.
The most typical explanation is that your doorbell’s night vision mode is activated during the day; you can quickly notice this by watching for a small red dot on the camera, which indicates that night vision is engaged.
Usually, your Ring doorbell will activate and deactivate this function using infrared technology, but if there is a glitch, you may need to do it manually.
You’ll frequently notice this issue if your doorbell is in a very shady location. In this instance, infrared technology may misinterpret the shade for darkness and activate its nighttime modes.
Fixes For A Ring Doorbell Displaying In Black and White
A doorbell that is stuck in black-and-white mode is inconvenient for owners. Fortunately, you can resolve the problem with a few simple fixes.
1. Restart The Camera
Before diving into the settings or changing the system configuration, it’s a good idea to reboot the machine and see if it resolves the issue.
A restart will restore your camera’s default settings and, hopefully, solve your problem.
To restart a Ring camera, follow these steps:
- Begin by disconnecting the system from its power supply.
- Disconnect the doorbell from the wall.
- Turn it around and look for an orange button on the device’s back.
- Hold down this button for roughly 20 seconds.
- Keep an eye on the device’s front and wait for a flashing indication to signify rebooting.
- Allow the machine to rest for five minutes to complete the reset procedure.
2. Check Your Infrared Settings
When a system reset fails to resolve the problem, examining the infrared settings is best.
Most customers with colour difficulties with their Ring doorbells blame the infrared settings.
The Ring app on your phone makes it simple to change the infrared settings. Follow these steps:
- Locate and launch the Ring app.
- Select the three dots in the upper right-hand corner.
- Under device settings, click the gear icon.
- Find “video settings” and look for the night vision option under it.
- If your night vision setting is “normal,” adjust it to “auto.”
This simple change can sometimes solve the problem, but you should also consider the position of your doorbell.
For example, if your chosen place has too much shade, your camera will likely think it’s twilight, even if it isn’t. Regardless of your video settings, this can cause your device to go into night mode.
Check the camera’s location for heavy shade, low ceilings, or too much vegetation; if you suspect one of these elements is a problem, try moving the camera to a more open location with plenty of natural light.
3. Update Your Software
Ring, like several other tech businesses, provides software upgrades via the Ring app and firmware updates for the doorbell itself regularly.
However, failing to execute the updates on your devices may result in issues in the functionality of your doorbell.
To get the most out of your mobile app, follow Ring’s best practice recommendations, which include:
- Check to see whether your device is compatible.
- Maintain the most recent version of your program.
- Maintain the most current version of your operating system.
4. Update Your Ring App
Most apps alert you when updates are available for you to run and install manually.
Alternatively, you can edit the default update behaviour of your device to manage automatic app updates autonomously.
5. Update Firmware For Your Ring Device
When you set up a Ring device, the product will immediately install any available firmware upgrades.
Following that, these devices typically do firmware updates during off-peak hours.
Still, ensuring your firmware is up to date regularly is an excellent method to keep your system functioning well. Here’s how to go about it:
- Find and launch the Ring app on your external device.
- Select your Ring device by tapping the three lines in the app’s upper left corner.
- Select Device Health and look for firmware.
- Your firmware should be “up-to-date.”
- If there is a number, the firmware should be updated.
If firmware updates are required, your device should finish this process immediately. If you want to force an update, restart your device and see if the update is triggered when it reloads.
6. Contact Tech Support
If you’ve tried everything and your camera is still stuck in black and white, contact Ring’s technical support for assistance.
They are experts in their field and can walk you through numerous troubleshooting procedures.
In most circumstances, tech support will be able to resolve your issue over the phone, but if your device is broken, they will usually give you a free replacement.
Remember that Ring products have a 12-month limited warranty to cover any unexpected technical problems.
Why Is My Ring Camera Video Black?
There is a server issue if your Ring doorbell or spotlight cam is entirely black.
Typical causes include a bad WiFi signal, data loss, or hardware issues. You can resolve this issue by contacting Ring technical support and reporting it.
A blacked-out picture is a different issue to your camera streaming in black and white footage.
While the latter is often caused by the camera’s system settings, a completely black picture suggests a connection problem.
If this occurs, check your WiFi signal, restart the device, and check for hardware issues. If you cannot fix the problem, contact the technical support team for further assistance.
How To Get The Best Video Quality From Your Ring Doorbell
If your Ring Doorbell camera shows black-and-white footage, altering the colour setting can help you achieve the best video quality possible.
It’s critical to modify this setting to ensure clear and accurate film, especially in low-light situations.
Follow these procedures to change the colour settings on your Ring Doorbell camera:
- On your iOS or Android device, launch the Ring app.
- In the top left corner, tap the hamburger menu.
- Locate “Devices” and choose your device from the list.
- Select “Device settings” from the device menu.
- Look for and tap the “Video Settings” button.
- To enable colour night vision, select “Auto” under “Night Vision.”
- If you don’t see the choice for “Auto,” try moving your camera to a better-lit place.
Furthermore, when modifying the colour setting, keep the lighting conditions around your camera in mind.
If you place your camera in a low-light environment, the colour night vision mode may provide superior video quality.
If your camera is in a location with a lot of natural light, the standard colour setting may be better.
Check Your Camera’s Night-Vision Settings
Proper night-vision settings are critical for ensuring your property’s safety and security.
However, your Ring doorbell camera’s night-vision feature might sometimes be troublesome, resulting in poor video quality.
Check and change the settings to ensure your camera’s night vision works correctly.
Here’s a step-by-step guide to getting started:
- On your smartphone, launch the Ring app.
- Tap the three-dot menu in the upper right corner.
- Then, navigate to the device settings and press the gear icon.
- Navigate to the video settings tab and look for the night vision option.
- If it is set to normal, enable “Auto” night vision here.
The camera appears in black and white, which is one of the most prevalent technical faults with the Ring doorbell.
But don’t panic; a quick modification to the night vision settings or a device restart should solve your problem.
Still, there may be times when you need to dig a little further to figure out why your camera is displaying black and white; is it in the correct location? Is a software update required?
Contact the tech support team for assistance if you don’t need help figuring out what’s wrong.
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